Originally Posted by
bmwe92fan
If you need it immediately you should call UA - I would suggest searching for a Y/J fare using the fare class search but there is no guarantee I suppose - and yes I;'ve had issues getting the actual fare rules to come up on the new site too - and haven't seen anyone else be successful either. You can also clear your cache / start a new browser with cookies disabled and go to ual.com and try the old site (it still works for me this morning) and try that route...
I am booked solid (with actual work) all week. I don't have time to sit on the phone with an outsourced agent in a foreign country who speaks no english and doesn't understand how to use the computer systems. To me, that's even less reliable than using the web site. How can I even trust anything they say? They'll say whatever they want to say to meet their metrics and get me off the phone.
I want to throw money at UA and get this over with and they are making it impossible! Any wonder their revenue premium has evaporated.
Thank you for confirming it's not just me. I don't think it's a cookie issue, it's an issue that they just won't disclose the facts anywhere.
Originally Posted by
physioprof
You can also go ahead and purchase the ticket and then look at the receipt. If it is non-refundable, it will show "NONREF", and then you can just cancel it for a full refund under the 24-hour rule. Basically, I don't think fare rules ever affirmatively state "refundable" anywhere. It's the absence of "non-refundable" that tells you it's refundable.
Wow.
So the only clue that it's refundable is to search for then confirm the word NONREF does not exist on receipt?
I just purchased 3 tickets that I think are meant to be refundable. I've wasted nearly an hour of my time documenting and printing every screen every step of the way to try to maintain proof of what was promised in purchase flow.
I am checking receipts which, unbelievably, requires me to jump back to the legacy site again, after first logging back into the new UA site to navigate back to the legacy site, then trying to find receipts, and I can't pull receipt on the legacy site, but then I went to my email, and I found the receipt that UA emailed to me, and sure enough, it actually says "/-REFUNDABLE-/" on it but then it says I have to read fare rules to confirm refundability and I can't find any way to find the rules around refundability.
Thank you for this tip. At least I have some kind of a clue now.
My first time trying to deal with "new UA" all year, and it's as infuriating as ever, even more so given how hard they are making it to try to pay the highest possible price for a ticket. You'd think in a rational world this would not be such a battle.
Originally Posted by
sbm12
There are three columns of fares available, including the flexible seat you desire. Or, if you care between "flexible" (generally changeable/refundable with a penalty) and "unrestricted" (generally no penalty) go to the
advanced search page and scroll down to the "Fare Preferences" section to choose your desired category.
Except that if you change the date, they erase the choice of unrestricted, and force you back into kettle fares, requiring around trip again through multiple screens and web sites to get the unrestricted option back.
And, "generally no penalty" is not what I want.
I want "always" refundable not "generally" refundable.