Originally Posted by
bmwe92fan
If you need it immediately you should call UA - I would suggest searching for a Y/J fare using the fare class search but there is no guarantee I suppose - and yes I;'ve had issues getting the actual fare rules to come up on the new site too - and haven't seen anyone else be successful either. You can also clear your cache / start a new browser with cookies disabled and go to ual.com and try the old site (it still works for me this morning) and try that route...
You can also go ahead and purchase the ticket and then look at the receipt. If it is non-refundable, it will show "NONREF", and then you can just cancel it for a full refund under the 24-hour rule. Basically, I don't think fare rules ever affirmatively state "refundable" anywhere. It's the absence of "non-refundable" that tells you it's refundable.