Join Date: Nov 2013
Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes
Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P
Posts: 8,058
Originally Posted by
FlyWorld
I'm stuck. Have an urgent business trip, need to purchase fully refundable fare, and UA is the only direct option for this trip.
The new site is making it impossible to purchase anything other than cheapest kettle fares.
I had to start on the legacy site then log in then get directed to the "new" UA site then log in again then request "unrestricted" fare then search then edit search then go back to advanced search because they erased the "unrestricted" setting then after all that, I finally get a ticket I can purchase, but then I go to "fare rules" to try to confirm it's actually refundable and after entering a captcha I get to a screen full of legal wording that has no mention of whether or not this particular fare is actually refundable. Is there any way to do this?
If you need it immediately you should call UA - I would suggest searching for a Y/J fare using the fare class search but there is no guarantee I suppose - and yes I;'ve had issues getting the actual fare rules to come up on the new site too - and haven't seen anyone else be successful either. You can also clear your cache / start a new browser with cookies disabled and go to ual.com and try the old site (it still works for me this morning) and try that route...
Last edited by WineCountryUA; Oct 19, 2015 at 9:45 am
Reason: quote updated to reflect Moderator edit