Originally Posted by joshwex90

BTW, I agree that fax isn't right, BUT in Israel, that's unfortunately the way. I've never faxed anything in the US in my life (sent or received) but that's how I need to contact my bank, credit card company, telecommunications companies, government offices, etc. in Israel.

It wouldn't be surprising for LY to require OP to fax something, based on precedent in Israel.

That being said, as I recommended before, certainly try contacting LY and start out by reaching out on Facebook or Twitter