Originally Posted by
moe8555
Yeah, IMHO the OP really hasn't given LY a fair shot at fixing the problem. It's 2015 - fax really isn't an acceptable method in my book. I know as a consumer, I most certainly wouldn't want the opposite: LY trying to fax me with changes to my flight or whatnot and not even trying to call.
It's pretty "Rosh katan" IMHO...
BTW, I agree that fax isn't right, BUT in Israel, that's unfortunately the way. I've never faxed anything in the US in my life (sent or received) but that's how I need to contact my bank, credit card company, telecommunications companies, government offices, etc. in Israel.
It wouldn't be surprising for LY to require OP to fax something, based on precedent in Israel.
That being said, as I recommended before, certainly try contacting LY and start out by reaching out on Facebook or Twitter