Originally Posted by
sds1493
Not replying to a fax hardly constitutes refusing to speak to the OP. I would give LY a call, or at least email (so that I would have an electronic confirmation of receipt). I find LY's call center to be pretty good, albeit I am comparing to BA where close to an hour waits are not uncommon.
Yeah, IMHO the OP really hasn't given LY a fair shot at fixing the problem. It's 2015 - fax really isn't an acceptable method in my book. I know as a consumer, I most certainly wouldn't want the opposite: LY trying to fax me with changes to my flight or whatnot and not even trying to call.
It's pretty "Rosh katan" IMHO...