I made an award booking online, and at the end of the payment process got an message saying there was some error with the billing and that I should call some number for resolving this issue. I called in, gave the same credit card number again, and they then confirmed the ticket.

To my surprise and dismay, the charge then included an extra $30 (iirc) as if I made the entire booking over the phone. So they essentially penalized me for their own technical inaptitude in getting their website to work properly, both in wasted time and money...

I sent El Al a fax complaining about this and demanding a refund, but they haven't responded to this for a long time now. Any ideas? Also, would doing a chargeback for the difference result in them potentially denying boarding for those award tickets?