Originally Posted by
jimmyz
Very bad experience for me too at DL PVG T1. Probably it is the worst decision DL made to relocate from T2 to T1 -- T2 wasn't that bad. I commented in my DL survey, also posted it a couple of days ago, about my bad experience:
http://www.flyertalk.com/forum/delta...ience-pvg.html. DL then awarded me xxxxx miles. I guess we need to be loud and clear so that DL will improve passenger's experience at DL PVG T1. The least they can do is to have a separate shuttle for First/Business Class and Elite passengers, as their China partner airlines do at bus gates.
I completely agree. You may see my posts up thread (OP and others). I also replied to their survey and all I got was, "thank you for helping us improve your travel experience". What magic did you use to get miles?
My opinion is that Delta jumped the gun when they moved to T1. I think I read that their Partner China Eastern (?) which has a huge presence in T1 was building a new club there. Right now it's awful.
And it's ironic that I saw so many China Eastern planes using skybridges to board passengers while Delta uses bus gates. When we were taxing out I counted many unused skbrudges and NO Delta planes at a skybridge. There must put be more to the story, but it's very disappointing.