Originally Posted by
FullFare
My opinion, after seeing the video and the Washington Post stuff, is that the AA flight attendant blew it and overreacted. Scary that they can throw you off in a setting like this.
Totally agree. This is simply a blatant abuse of power. Even if she did murmur a homophobic slur to the flight attendant -- which is highly unlikely as there is no evidence to corroborate the FA's story -- like another poster said, you are in the service industry and the professional thing to do is to suck it up.
What I see here are a number of things:
1. The FA was having a bad day and simply "snapped" so to say.
2. He conspired some BS story about the woman being uncooperative and using offensive language to the pilot.
3. The pilot's only mistake was placing too much trust in the FA's side of the story and giving the go-ahead to kick the woman off the flight.
Either way, terrible publicity for AA and surprised there is no public apology and more compensation (though at this point, it is too little too late).