Originally Posted by
FWAAA
The plot thickens . . .
Interesting quote from the Washington Post article:
I'd say you nailed it. Not only did AA rebook, but they apologized and put the blame on the "team members" who screwed up.
Post goes on, giving her $250 voucher or cash:
Quoting Washington Post:
Fough isn’t satisfied with the concession. After Byrne’s video appeared on the news, she said, a customer service representative contacted her and offered her a $250 voucher. When Fough told the employee she would never use it, she was offered the money in cash.
“That’s how you’re going to solve this problem?” said Fough, who is seeking legal counsel. “What about my rights?”
Sure there are those that will say AA is only doing this to avoid publicity, and would through the FA under the bus to avoid blowback. But in having read many such statements, this one goes beyond the 'unfortunate events and we have re-accommodated them' you often see.
FA was out of control, and once the dust settled and the pilot, passengers and other FAs were questioned AA made the right call.
Anyone doubt the "homophobic slur" was made up? By someone, sassy stew, etc? Not a shred of evidence that supports that.