Originally Posted by
cmd320
There needs to be a line somewhere. Flight attendants belong to the customer service industry. In such a role, the employee is expected to get beaten up a bit (figuratively of course) from time to time by the customer, and is expected to handle the situation as professionally and politely as possible. Ask any bartender, waitress, cashier, etc. and they will tell you plenty of stories of having to handle rude, ignorant, and abusive customers with dignity and grace and without making a scene. The same holds true for flight attendants. Unless the customer was a clear danger to the safety of the flight, they should not have been deplaned.
I just wanted you to know that I appreciate this part of your post. I am in global sales, and one of the agents that I am dealing with is driving me crazy right now. But he is an agent with a strong lead, and your post was a gentle reminder that it is primarily my job to make sure the sale closes. Whether I like them or not, dealing with some people that are less than professional is a necessary evil so to speak.
Thanks.