Which Department to contact?
1. Submitted BRG
2. Received email that BRG is working on the claim after 20 hr
3. Wrote an email asking for reply 24 hrs after the claim
4. Time passed with no answer from BRG 31 hrs
5. Called Guest Relations right now and agent arrogantly replies that I didn't book the lowest rate. But the lowest rate is nonrefundable. I booked refundable one.
Are they correct that I am obligated to book a nonrefundable rate in this case?
Last edited by ellylex; Oct 15, 2015 at 8:33 am