Originally Posted by Kufat

I was on B6 flight 264, SEA>JFK on 10/6, which departed 143 minutes late due to an issue with an aerodynamic panel not being bolted on properly. (We ended up flying without it; the pilot, who was very friendly and made an effort to keep the passengers as informed as possible, told us that there'd be a fuel efficiency penalty somewhere well south of 1%.)

I had expected a credit of $50 based on my reading of the B6 departure delay policy. However, the flight compensation tool on the website showed that my flight wasn't eligible for any compensation. I e-mailed customer service, explained my reading of the situation and their policies, and asked them to investigate.

The end result was a $75 (not $50) credit, but as a "gesture of goodwill" rather than delay compensation as such. This works out well for me, but I'm a bit miffed on behalf of the other passengers. Squeaky wheel gets the grease, sure, but I would've been happier seeing everyone get $50 than seeing only myself (and, presumably, any other politely complaining pax) walk away with $75.