Originally Posted by
Ldnn1
Nonsense. That kind of overnight layover is still free (in avios) and should ordinarily be bookable online. Just ran a quick search to check, nothing came up for POS but if you try say TPA (also a LGW destination) you can easily book NCL-LHR/overnight/LGW-TPA and it's the same avios cost as a simple LGW-TPA.
I suggest you find such an example on BA.com and use that to demonstrate to the agent that it clearly is possible.
As mentioned above there will however be some extra fees/charges.
Yes, you should be able to change it on Finnair.com. You won't earn any miles of course.
Anyone able to offer any helpful advice here - after 2 emails explaining the above to customer relations (as advised by the agent who booked the trip in order for me to claim the 4500 avios back), I have been directed back to my 'local exec club phone number', who have said that the booking and avios price was correct, despite my explanations that domestic legs are included on long-hauls, and me providing evidence on equivalent searches at the time..... I have been given no further options for reclaiming the overpaid avios?!
Any advice out there?!
Thanks all