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Thread: UA offer of charter ORD-HNL for feedback on how to "transform their business class"
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Old Oct 13, 2015, 2:44 pm
  #15  
sbm12
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Originally Posted by BearX220
That's great to hear, and the first sign of UA interest in customer loss analysis / recapture in a long long time.
How long? The company did a similar set of tests for new biz seats a year ago. http://www.flyertalk.com/forum/unite...-research.html
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