Originally Posted by
LASUA1K
If its the GM from Bonita Springs, then hopefully they can fix the Diamond treatment at that property. Good news for that property.
This may be a bad sign for guests of the Andaz 5th Ave.
What are the Diamond options that are being mistreated by this property? Are they prohibiting 4PM checkout? Or not honoring Diamond breakfast? Not awarding Dia check in amenity? The thing that started all this mistreatment talk was not having someone's frig and snack refilled as expected. This is a very good hotel in a prime location.