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Thread: <RANT> How EY inbound call system treats First and Business customers
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Old Oct 13, 2015 | 4:35 am
  #4  
m0hamed
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Originally Posted by blue2002

Step 1 - to continue in English, press 2...
OK, albeit the technology to differentiate the preference based on the mobile number calling has been in existence and widely used for some time now...
Your assumption that language preferences are based on country codes is a fallacy. EY pax from across the globe may prefer to communicate in Arabic as an airline that serves most of the Arab world. Equally, those within it may prefer to speak English.
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