FlyerTalk Forums - View Single Post - <RANT> How EY inbound call system treats First and Business customers
Thread: <RANT> How EY inbound call system treats First and Business customers
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Old Oct 13, 2015 | 4:26 am
  #3  
vishalgupta22
10 Years on Site
 
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,651
Originally Posted by dxbtraveller
As far as I can tell the only way to connect with a human is to go for the First/Business booking option. Crazy.
+1

@OP: I totally agree it's frustrating to struggle to get to someone live more so for a premium cabin booking. Finding a person who has trouble understanding English is icing on the cake.

Hope you were able to get to someone sensible later.

btw, IME, if you call the US call center and choose business/first booking option, those guys are way smarter than other call centers and speak great english
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