EY, is this how you want to treat your First and Business clients?

paraphrased for illustrative purposes:

Step 1 - to continue in English, press 2...
OK, albeit the technology to differentiate the preference based on the mobile number calling has been in existence and widely used for some time now...

Step 2 - Etihad cares about privacy, but Etihad will record the call, blah, bla...
Sure, but keep it brief, please

Step 3 - For first and business class bookings, press 3...
THREE?!?! Come on. This is for your high-value clients, the ones that actually make you money. How about "Press 1"? Or at the very least announce it as the first option in the recording.

Step 4 - For an existing booking Press 2...
Fine

Step 5 - if purchased from travel agent, contact the travel agent; if booked directly, go to our website (followed by an unnecessarily long list of services that I can supposedly obtain through the website, although I know several of them don't actually work), blah, blah, blah, blah.... and now your call will disconnect, but if you want to talk to an agent press 1.
AAAARRRRRGGGGHHH! Really? You make me go through 5 mind-numbing unnecessarily long steps, just to face an automatic disconnection if I don't press 1 in time? Is this your intended treatment for First and Business? I know you want push people towards digital channels, but (a) first fix those channels and (b) have some consideration for your high-value clients' time (and sanity) and give us the opportunity to connect to an agent faster.

Rant over. I probably would not have even written it if, on the third call within a week to address the same matter I did not in the end face a person that did not have a sufficient command of English to understand the issue, let alone deal with it... So in the end she dropped the call. Now you understand my frustration, right?