Originally Posted by Provance

Asked BA to reinstate my booking given their breach of contract.

Received this today. Time to escalate.

"Dear

Thank you for coming back to us about the cancellation of your booking. We appreciate that you remain unhappy with the responses we have sent to you.

I’ve taken another look at your complaint, and I am satisfied that we have addressed each of the points that you have raised. While I appreciate you remain unhappy with the outcome, I’m afraid there isn’t anything further that we’re able to add. This means that our position won’t change and we’re unable to respond any further on this particular issue. If you have any new or separate issues then we will of course be happy to assist you.

Once again, I wish to offer my sincere apologies for any disappointment caused to you as a result of the manifest error which occurred on this occasion, and assure you that British Airways are doing everything they can to ensure that this situation does not reoccur.


Best regards"