Originally Posted by
Trumpkin
Just booked a flight AKL/MEL/HBA, with the MEL/HBA segment on VA. The Air NZ premium team were able to request seats, but seats in row 15 were allocated, so they suggested I call VA direct. When speaking to them, that is the furthest forward they could seat me. So I hope that at check-in we'll be able to get better seats.
I just get the VA PNR from NZ for these flights and call VA directly to select a seat. I usually find there is some problem one way or another. For example my last VA flight that was NZ ticketed: called VA and had a seat allocated and this showed up in my Air NZ app. Then on the day at check-in I was seated in row 30 (it had been switched at some point but this didn't reflect in the app) and they had no record of my status despite the call centre confirming they could see it, but were able to give me something in row 5 at check-in.