Originally Posted by
Richard Chen
United fined for failing to issue prompt refunds means you'll have to chase them repeatedly, possibly without reply for a long time, part of regular operating procedure. They need to be sued, as my legal counsel said, preferably by class action.
Silly. Laughed out of court. But, even if you win, you will get a small coupon and the lawyers will take home the fees.
While my experience is that credits which are clear and not complex, show up in 3-5 days, apparently others have other experiences.
If you are due a refund, simply wait 7 business days and then initiate a chargeback dispute with your CC, noting that you are due a refund, that you have requested it and that UA has not promptly refunded it.
That results in a temporary credit while the matter is "investigated." UA will be required to respond to the CC issuer, will look at it, determine that a refund is due and simply not respond. The credit will become final and you are done. Don't waste 30 extra seconds.
Note that this is a great way to go if you are owed the refund, not just because you think that there is some reason UA ought to but is not required to refund you.