Originally Posted by
fly7b2
But you ultimately got to New Jersey? Just not on the segments you booked? Why are you seeking compensation? Did you have to book a hotel for the night?
I must be missing something...
According to the European Union Regulation (EC) 261/2004, when departing on a flight to an EU country on an EU airline, or departing on any airline from an EU country, and the passenger arrives a specific time later than originally scheduled, the airline is obliged to pay a specific amount of cash compensation, depending on the length of the flight and the length of the delay. Compensation may not be payable in certain circumstances, notably delays related to weather.
If the reason for the cancellation of TIA-VIE was not weather, then I would expect that €600 of compensation is payable, as the OP arrived in (?)EWR more than 4 hours late.
I'm not entirely sure about the applicability when the origin and destination are both outside the EU, but involve flights transiting the EU on an EU airline. Furthermore, the original reroute may have not resulted in a delay of more than 4 hours, meaning that only €300 of compensation may be due.
However, while the OP appears to have had appropriate documentation to enter the US, and transit VIE, through no fault of his own his son's documentation was not appropriate for the rerouting.