Hi Guys I'm a Canadian living in Canada. I applied and received conditional approval. Then went to the interview on September 17th 2015 in Fort Erie. At the end of the interview a CBP officer said I should receive the card in about a week. It's now been 3 full weeks and when I check GOES it still says "Interview Scheduled" and has not updated to "accepted" yet. Needless to say I've yet to receive my card.

Today I just called the Canadian office where I went for my interview and they did not even want to check my application ID in the computer. When I mentioned how GOES has not updated past "Interview Scheduled" they said I should not even be logging into GOES as I could be screwing up my application. They just kept insisting it was the Americans fault. When I asked for the American's phone number she said I can't call them and gave me an email address instead.

Our workplace is paying for the employees to get Nexus cards and a colleague who did his interview the day before me got his card weeks ago. So I'm wondering if anyone else has seen this kind of problem before and knows what's going on.