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That's clearly a quote from the email or communication he has received from the airline.
The post is unfortunately not really well formatted to reflect this.
From reading his other sentences it's clear that Gelsy is not a native English speaker.
No need to call him out for that or even insult him. I'm pretty sure he speaks better Albanian than you.
Last edited by oliver2002; Oct 8, 2015 at 2:29 pm
Reason: redacted quote of OT personal comment