Austrian Airline horrible trip.
Hello I had a horrible experience flying with I austian airline
I place a claim and after close to 60 days I got a response They are not taking any action that they are not responsible about anything.
I had a flight from Albania Tirana to Vienna that was canceled.
I was wine with my wife and two kids one of them 16 months old .
They gave us a obligated route from Albania to Munich Munich to London London to New Jersey ... My nine years old son passport was three months before expire and we couldn't go to London they denied is the boarding for London .
After five hours of waiting at passenger assistance they placed us for the next morning into a flight from Munich to New Jersey .
Like I said I place a claim and they answered me (Since the cancellation of the flight was caused by unusual circumstances which could not be prevented although all feasible measures were taken, in this particular case we consider it possible to exonerate ourselves from liability in accordance with the stipulations of Article 5 Paragraph 3 of European Union Regulation 261/2004.)
Does anyone had similar experience to deny reimbursement for the problems caused by a cancellation?