I had a stay at a GHA hotel last week, for a conference, so I decided to give the program a try. I signed up for a Business Traveller subscription, which I'd been meaning to do for a while anyway, which went well - they respond to emails quickly and are very helpful! They got me a GHA membership setup at the Platinum level within a few hours once I'd contacted them to ask for it to be done quickly, as the stay was coming up, so BT get good marks

I then needed to set some more details on my GHA account, one of which I needed to email them about. That went well, and GHA got the details set within about an hour, and the email confirming it was friendly and helpful. So, the GHA customer services part seems good too

Hotel - less so. Well, that's not quite fair. On the whole, the hotel in question was excellent. About the only bit they did badly on was anything GHA related... No upgrade, no water until I complained, no local amenity until I both complained and showed the person on the front desk the GHA website showing I was supposed to get it(!), and no newspaper. So, pretty much complete fail there... They did manage a 3pm late checkout despite being busy, after I reminded them of the GHA Platinum status, which they hadn't seen when saying "sorry we're too full" on the initial late checkout request.

It has taken 5 days for the website to show the stay as "Eligibility: Yes", but the nights tracker hasn't updated

Mixed, would be my review