Originally Posted by billinghamn

Unfortunately been there and done that. Starbucks were the most unhelpful customer service team I've ever come across, and their systems/apps are misleading to say the least.

They had no interest in resolving my issue. I did have a long telephone conversation with one of their customer service team who told me their backend IT systems held details about my address that I couldn't see on their web app (the county) - how barmy is that? Holding info in their systems that I can't easily change. This came up because one of the potential issues we looked into was that my address didn't fully match the address that my Credit Card company held for me. This was completely irrelevant since the credit card company had already authorized the charge to my card. The problem was that Starbucks wouldn't claim the money since it decided (in its wisdom) that I failed some other internal checks.

As I say my wife can use exactly the same cards as me, registered at the same address and tops up without any problems at all. And what annoys me most is that the cards are in my name!

Barmy...