FlyerTalk Forums - View Single Post - What is going on with the Phone Center and LH F Awards
Old Oct 5, 2015 | 8:26 pm
  #10  
imverge
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Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,282
Originally Posted by Westin.
I wish it was a case of HUCA but I got it from everyone... The first instance is the one I'm pissed about. Wanted MCO - ORD - FRA

They didn't see the Ord - Fra seats so I had to book it online (which worked fine) and then had to call and get hit with change fees to add the MCO segment. Bunch of crap.
Totally agree!

You should have stayed on the phone with the agent while you booked ORD -FRA in F and gave her the confirmation number right there and then and demanded she make the change at no charge!
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