Hotel Rewards Guidelines. Hotel rooms are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the room/rate description. Check the terms carefully before making a hotel reservation. For rooms that are non-refundable, changes or cancellations received at any time are subject to the full cost of room and tax for the entire stay. Cancellations or modifications received at any time will be subject to a $25.00 per hotel room service fee collected by Connexions Loyalty in addition to applicable Supplier fee. To make changes to your reservation, if permitted, please call the ThankYou Service Center.. This fee will appear on your card statement as CL * Trip Charges. No shows are non-refundable and will result in a total forfeiture of settlement and points and without credit due. Early check-out from a hotel is not subject to a refund. Contact Connexions Loyalty via the number listed on your itinerary for all cancellation or modification requests. Cancellations or modifications handled by the property directly may result in additional fees and/or the forfeiture of any refund due. When canceling hotel reservations, retain your cancellation number so you will not be held responsible for cancellation charges. Government issued photo identification is required at check-in and must match the name on the reservation. Some properties have a minimum age requirement for check-in. Policies for children vary by property. Please contact the property directly to learn whether child benefits are offered and whether there are child restrictions. Policies for children vary by property. Child benefits may be extended should a property offer them. Hotel reservations include room and applicable taxes only. Any additional hotel charges, such as resort fees and hotel energy surcharges and any charges for incidentals that you incur while traveling are not included in your reservation rate and must be paid directly to the hotel. Incidental charges may include but are not limited to parking fees, babysitting, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, and gratuities. Hotel bookings are available through preferred Suppliers of Connexions Loyalty and may not be available for all locations and destinations. Due to hotel Supplier policies applicable to our preferred rates, your name may not be provided to the hotel property until 24 hours prior to your arrival. Please contact Connexions Loyalty directly for any special requests. Special requests, such as bed type, smoking preferences or in-room amenities, made to hotel properties are on a request only basis and cannot be guaranteed. Fees and charges may apply, depending on the service request. The hotel may require a major credit card, in one of the guest's names, or a cash deposit upon check-in. Reservations do not include services not specified in the reservation confirmation. A reasonable attempt will be made to notify guests of hotel renovation or refurbishment if Connexions Loyalty knows of the same; however, Connexions Loyalty shall not be liable for non-disclosure by the property or for any failure to provide such notification or for damages that may result from renovation or refurbishment.