I am a Diamond Member and I have been chasing HH since April on a stay on 30March-2April that does not show either in All Points Activity or Past Stays. They keep saying "trust us, the points have been credited" but after multiple emails, I still cannot see the stay.

It is irritating they keep repeating the copy & paste message asking me log on and check my points under All Points Activity despite my sending a printout from each log in showing the stay is missing after more than 10 emails and 6 months.

Finally, after I asked HH to see my printout and Screenshot and give me a Yes/No answer if the can see the stay, they admit their website does not show it and that there is an "issue".

Does anyone know what is happening to the HH website? Have they been hacked? I sense they are not revealing something.