Originally Posted by
Doc Savage
Reading comprehension is key; it was 26 passengers.
The problem is that the GA didn't have the power to make the quick decision to get them on board. That probably is SOP, but the stupid lie about "pressurization" simply insulted everyone's intelligence.
1 late passenger or 26 : either way the OP seems by own admission , to have arrived at the gate within 15 minutes of departure after the flight had been closed
I didn't miss that there were more passengers, however that has no impact on the validity of a complaint against being denied boarding
The agent may well have no authority to re-open the flight and should just simply state to passengers "sorry , you arrived late and flight is closed" and not invent some stupid reason - I fully agree there - I just don't see what great outcome would occur complaining about the stupid reasoning
Passengers actions also may not help encourage such honesty - will the passengers then simply accept that they have no valid complaint or start whining and picking things such as the aeroplane still being there - it's not their fault they were late - its unfair - the agent is reasonable rather than simply let the agent rebook them