Originally Posted by
Dave Noble
Other than potentially garbage information about a technical reason why a door cannot be opened, what is there of value to complain about?
The passenger arrived 13 minutes prior to the departure of the flight
The policy as listed at
https://www.usairways.com/en-US/trav...ckintimes.html seems to require that the passengers be at the gate 15 minutes before departure to avoid being denied boarding
The agent should simply have pointed out that the passenger was late and that with the door to the aeroplane now being closed, that the passenger is unable to board
Reading comprehension is key; it was
26 passengers.
The problem is that the GA didn't have the power to make the quick decision to get them on board. That probably is SOP, but the stupid lie about "pressurization" simply insulted everyone's intelligence.