Originally Posted by
JDiver
We've moved this from pmAA to pmUS. /Moderator
I hope all of you complain.
Other than potentially garbage information about a technical reason why a door cannot be opened, what is there of value to complain about?
The passenger arrived 13 minutes prior to the departure of the flight
The policy as listed at
https://www.usairways.com/en-US/trav...ckintimes.html seems to require that the passengers be at the gate 15 minutes before departure to avoid being denied boarding
Originally Posted by US
If you are not checked in and waiting in the boarding area at least 15 minutes before the scheduled departure time for domestic U.S. (30 minutes for international travel), your reservation may be canceled and you will not be eligible for denied boarding compensation.
The agent should simply have pointed out that the passenger was late and that with the door to the aeroplane now being closed, that the passenger is unable to board