Originally Posted by sethb

I haven't had a problem (though I'm still waiting for some recent meeting nights to post).

If I spend 15 hours on the phone to get points to post, and they do post, I might not have much of a cause of action. So that might not be the optimal action.

If I send one letter, and the points don't post, I could send a second letter, a "demand letter". If my points still don't post, I now have a cause of action.

Just the subpoena to Marriott to get members of the potential class (people who didn't have points post correctly) would probably result in 99% of the missing points magically appearing so Marriott could say "There isn't anybody, now."