FlyerTalk Forums - View Single Post - Is IRROPS alternative flight protection still offered? (seems to be a YMMV situation)
Old Oct 1, 2015 | 8:26 pm
  #75  
gsvt
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15 Years on Site
 
Join Date: Feb 2010
Posts: 40
Originally Posted by CO_Nonrev_elite
While like most things, the agents are rarely following the rules, but the change to no longer protecting folks is absolutely a confirmed process at United. There is a memo very specifically stating that they are no longer to protect anyone.
This has been my experience lately. Many agents have been saying that they are no longer allowed to backup, but many have also done it.
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