Originally Posted by LPDAL

Sometimes, you can ascertain the location of the call center by just asking the agent where they are.

Before I became a Premier Silver I called up United regarding changing a flight as I kept getting an error message. While the reservation was being re - ticketed by the rate desk, the agent and I shared a friendly conversation and at one point I asked where they were, to which the agent responded Jakarta, Indonesia. It was pretty cool to be speaking with someone halfway across the globe from Florida. ^

After I became Premier Silver I had another ticketing issue and called up United once more, getting an agent at an actual ticketing office Detroit!! I remarked that it was a bit strange that they had a publicly usable ticketing office in a city with minimal UA service, to which she laughed.

So I guess it depends on the time that you call up and maybe your status. I've heard that status doesn't actually send you to another agency, however, it just puts you higher up in the hold queue.

-LPDAL