Originally Posted by
scubaccr
4. Only original rep who did the manual check is allowed to upgrade you to RA. For someone else to, they then would have to redo the manual check (doh) so instead will just tell you to wait on rep you spoke to nn days ago to refresh your account
What if she was on pregnancy leave by then
lol. I don't think that's accurate, as I've been in similar situation 2 years ago when they took the case number and re-upgraded me immediately.
Anyway, a lesson learned now: I should make a proper checkout before any extension take place.
Thanks scubaccr for sharing your experience ^