The standard practice is to charge the additional day, but if you were told it was Ok, then you shouldn't have been charged. Instead of a written notation on the paper contract, next time ask for a notation in the RMK field on the 203 screen. This way Cust Serv can see it if anything goes wrong. Also, if you are Preferred, you can be "pre-printed" with your original pick up time, and all should be well. Someone didn't know how to handle this at the local level