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Originally Posted by flyerfmaz
Originally Posted by
Uh Clem
If you have an AMEX card they offer an additional insurance that you can sign up for. Once you sign up for their insurance program, they charge you a flat rate for each rental and cover you automatically every time you use the AMEX card to charge a rental.
This is the AMEX "Premium Rental Car Protection". It costs $24.95 per rental. Sounds great until you actually try to use it. I recently had a perfectly legitimate claim for a windshield crack that they weaseled out of by claiming that Hertz didn't provide enough documentation to support the claim -- even though I had provided them with a copy of the damage report, photos of the damage, and the receipt with the repair cost. Granted, Hertz was a horse's patoot and was partly to blame for the issue -- but AMEX pissed me off to the point that I now refuse to use them for any more insurance, and moved to another company for third party insurance. STAY AWAY from AMEX. And Hertz.
If Hertz refused to provide the documentation necessary to support the charge for the windshield damage, and if the charge for that damage was posted to your Amex card, wouldn't Amex allow a charge-back? If Hertz cannot justify the damage claim to the satisfaction of the Amex
insurance side, how can they justify the charge for the damage to the Amex
credit-card side?