FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Sep 30, 2015 | 5:39 am
  #532  
nigos
All eyes on you!
15 Years on Site
 
Join Date: Feb 2006
Location: Cape Cod MA
Programs: GS, 3 MM, Hilton Diamond
Posts: 755
Originally Posted by mh3265a
No indication anywhere that UA will charge 1Ks. Why did you pay? I would have called United to get them to put you and your wife in E+ free of charge.

I'd still call them to refund the money and make them aware of the bug in the new website.
I had the same experience. I simply did not select a seat and called the 1K line. My guess is the problem will go away assuming IT continues to fix problems with the site.

On a different note, I was trying to book a multi-city set of flights and the new web site refused to show availability in premium classes between Boston and SFO. I could see the fights on a simple RT and if I went to the old site (using a different browser where I'm willing to clear its history/cache) I could see the exact flights that I wanted to book. In this multi-city trip I decided to book the last segment in coach because the first class seat changed the fare from $2,600 to $6,000 despite the last segment showing a cost of $75. I ended up calling reservations and they could only see the $6,000 fare for the selected flights. I then asked them to do the booking using booking code which included a "G" fare for the final segment. This brought the fare down to $2,600 and the agent was able to book the flight
nigos is offline