FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Sep 30, 2015 | 4:12 am
  #530  
mh3265a
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Originally Posted by gpicur
WARNING FELLOW FTers

Me = 1K; purchaser of ticket
Mrs. Gpicur = 1K; traveler

I used the "new" United.com and Purchased a FF Mixed class ticket, ORD-EWR-FRA-DMM today for 80K miles + $40 in taxes. The EWR-FRA & FRA-DMM booked into (LH metal) business class and ORD-EWR booked into economy for Mrs. Gpicur. When I went to select the seats on the UA ORD-EWR segment, UA charged me $69 for Economy Plus Seating. I paid it and am hopping mad.

HAVE others experienced this problem, has there been a change in 1K benefits or is it a concerted effort on the part of UA to sneek unwarranted charges past their 1K customers ?

I contacted 1Kvoice via email but I did not received the acknowledgement email that they received my complaint as I have come to expect in past correspondence with 1KVoice.

I am suspicious of United ever since they charged me for a bag at SRQ when flying first class this past summer. They did eventually refund the bag fee but only after lengthy email explanation of facts.
No indication anywhere that UA will charge 1Ks. Why did you pay? I would have called United to get them to put you and your wife in E+ free of charge.

I'd still call them to refund the money and make them aware of the bug in the new website.
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