Is it worth it? Absolutely. My luggage got misplaced on a direct US flight from PHL to Worcester, MA (when I had checked in 90 mins. before the flight). Didn't know if it would get there in time for the next day, when I had to be at my client's offices all day. So, I had to go buy new shirt, socks, underwear and toiletries. Luggage got delivered after midnight, but meanwhile I had wasted a couple hours in the evening. Sent a direct complaint letter, telling them exactly what I wanted. Payment for the toiletries, shirt, etc., and a travel voucher or miles for my trouble. They are paying for the incidentals and gave me 5000 goodwill miles in my Div. Miles account. Yes, it is worth it. Took about 30 days for reply.

Djlawman