I have rented over 150 or 170 days this year, mainly in the $$$ NYC market. The treatment I get is 1st class all the way, no complaints when I'm renting a car regardless of branch.

My problem is the odd time I try to swap a car at another branch and get treated like a third rate customer... sometimes I am transferring the cars because of a problem with the car but other times it is a great car that I simply do not like.

Example. I recently had a 2015 Toyota Rav 4 with very low mileage (less than 5k) that I simply did not like as I drove it up to Albany. I went to the airport where they had a great selection and tried to swap it, and they blatantly lied and said some of the cars were already rented but they let the customers park them there during short business trips (b.s.!!!!), or the other cars were reserved for their regular customers.

And I always try to explain, "look I am bringing you back a perfectly good car that most people would love" and they give me a blank look as though I have three arms and four heads and direct me to the crappiest car on the lot.

I just don't see why the individual branch employees care who gets a nice car and who doesn't - especially at an airport with a relatively captive market.