Join Date: Mar 2003
Location: anywhere and everywhere
Programs: United Nations 193, UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 6,339
I did this two weeks ago, so my two cents:
Arrived on AI business class from HKG with a 3 hour connection. Went to the transfers counter as advised.
Depart on UA to EWR in business class. It took the transfer counter 90 minutes to find a United agent, at which time the flight to EWR was almost boarding. This was after I stood in front of the counter the whole time, asking every 5 minutes where the United agent was. They wanted me to "take a seat and we'll come get you." I wonder how long it might have been then...
That said, once the "United agent" arrived she was AMAZING and took great care of me, escorting me through security, through a back secret corridor shortcut to the lounge, and then to the gate where she blocked the seat next to me. Major props!