Originally Posted by orbitmic

Yesterday was on LHR-TXL, I had exactly the same thing about two weeks before on NCE-LHR (which is a route where precisely there can be quite a few GGLs in my experience) and earlier in the summer on LHR-HEL. The three were all different CSMs.

In all three cases I was indeed sat in or near the front so guess I would have had my first choice anyway, but I think it was more a symbolic effort to show to a customer that they value their custom.

In terms of whether they were trying to get a golden ticket, possibly, but to be honest, I have had other experiences where CSMs were more obsequious, and it definitely was not the case in any of those three recent trips. In fact, in one of the cases, I think that it is more likely that it was because there was a bit of a medical emergency onboard and I spontaneously went to reassure one of the affected passenger's family member who was understandably very worried, which probably made it a little bit easier for the crew to take care of the passenger himself.