FlyerTalk Forums - View Single Post - Can't change connecting award flight even though available???

Sep 28, 2015 | 9:58 am

#13

Thunderroad

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Join Date: Dec 2003

Location: Benicia, California, USA

Programs: AA PLT,AS,UA PLAT,PP,J6,FB,EY,LH,SQ,HH Gld,Hyatt Disc,Marriott Plat,IHG Plat

Posts: 11,016

Quote:

Originally Posted by stargold

She is correct. Award availability on SQ is always based on the overall journey (not including >24h stopovers). No way around it, unless the entire journey (HAN-LAX in your case) is available in the new desired routing/flights.

You may wish to try asking the HAN-SIN to be added to your PNR and sent to revenue control to see if it can replace the existing SGN-SIN. Front-line agents can essentially do nothing more than what is available in front of them - it requires either waitlist clearing or the review of the revenue controller for anything more.

Thanks again for this very useful information. If I do try to change via revenue control, is there much of a chance that the whole reservation might get screwed up/lost in the process? And if it does work out, about how long does revenue control take to process the change?

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