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Old Sep 28, 2015 | 8:54 am
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ukgooner
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Join Date: Dec 2009
Location: London
Programs: BA LTGold; LH Senator; HHGold; Bonvoy Plat
Posts: 1,390
On-Business scheme on AA reservations

Since the relaunch you can collect on-buiness credits on AA transatlantic reservations and connections.

Has anyone been able to
1) Use the on-business number when creating a reservation on aa.com
2) Add an on-business number to an existing aa.com reservation

Generally there has been a BA leg, so I've simply added it in ba.com. This isn't possible on AA only bookings.

I have phoned several AAgents - and no one seems to be able to do it. Its getting boring being on hold.

And as a separate rant - why do agents think that dumping you on a queue for another call centre is the same as "Let me see if XXX can help you with this"?
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