FlyerTalk Forums - View Single Post - Hotwire - Given Lower Star Hotel Than Booked
Thread: Hotwire - Given Lower Star Hotel Than Booked
View Single Post
Old Sep 28, 2015, 2:18 am
  #3  
Tuneman1984
 
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
Originally Posted by Doc Savage
Screen shot everything, then call Hotwire and ask for a refund.
Thanks! I took screenshots of all the star ratings at 3 and below. Seems the Quality brand is listed in 1, 2, and 2.5. Not sure how that works, but okay.

I e-mailed customer service and got a standardized script response about 6 minutes later. I've now pushed back threatening an escalation to the BBB so hopefully I'll actually get a personalized response.

UPDATE: Another scripted response sent within the hour, this time written in grammatically poor English and also in two different fonts so I could clearly see where they copy/pasted the form response in. Off to the BBB!
Last edited by Tuneman1984; Sep 28, 2015 at 4:12 am
Tuneman1984 is offline  
Reply