FlyerTalk Forums - View Single Post - Why, oh why, won't my points post
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Old Sep 28, 2015 | 1:13 am
  #3  
bpauker
 
Join Date: Jun 2002
Location: Smellington, NZ
Programs: AA EXP 2MM, UA 2P, Marriott LTPP
Posts: 1,455
Originally Posted by MikeFromTokyo
Scan and email or fax the folio to customer service. They can manually post the points immediately.
Didn't get a folio. There were no charges other than that cash portion of the C&P, so I assume it was treated the way some award stays are where if there are no other charges they don't even provide a folio.

I provided my reservation number to the customer service folks. They saw I had a reservation and that I completed it. They can see I redeemed points for the stay as well. Seems like it shouldn't be that hard.
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